Cloud ITSM Market Size, Share, Trends, Growth Outlook

Global Cloud ITSM Market Size is Valued at $10.2 Billion in 2024 and is forecast to register a growth rate (CAGR) of 14.1% to reach $29.3 Billion by 2032.

The global Cloud ITSM Market Study analyzes and forecasts the market size across 6 regions and 24 countries for diverse segments -By Offering (Solutions, Reporting & Analytics, Services), By Deployment (Public Cloud, Private Cloud, Hybrid Cloud), By Organization Size (SMEs, Large Enterprises), By Industry (BFSI, Telecommunications, IT & ITeS, Government & Public Sector, Retail & Consumer Goods, Manufacturing, Energy & Utilities, Media & Entertainment, Healthcare & Life Sciences, Education, Others)

An Introduction to Cloud ITSM Market

The Cloud IT Service Management (ITSM) Market is growing as organizations migrate their IT service management functions to the cloud to improve efficiency and flexibility. Cloud ITSM solutions offer scalable and cost-effective ways to manage IT services, including incident management, problem management, and change management. The market is driven by the increasing adoption of cloud computing, the need for enhanced IT service delivery, and the integration of AI and automation in ITSM processes. Innovations in cloud platforms and service delivery models are further propelling market growth.

Cloud ITSM Market Competitive Landscape

The market report analyses the leading companies in the industry including 4ME, Aisera, Alemba, Atlassian, BMC Software, Broadcom, EasyVista, Efecte, Freshworks, GOTO, HaloITSM, Hornbill, IBM, IFS, InvGate, ITarian, Ivanti, ManageEngine, Microsoft, NinjaOne, OpenText, ServiceNow, SolarWinds, SymphonyAI Summit, SysAid Technologies, TeamDynamix, TOPdesk, Zendesk, and others.

Cloud ITSM Market Dynamics

Cloud ITSM Market Market Trend: Hybrid and Multi-Cloud Adoption

One of the most prominent trends in the Cloud ITSM (IT Service Management) market is the increasing adoption of hybrid and multi-cloud environments by organizations. As businesses seek to leverage the flexibility and scalability of cloud-based ITSM solutions, they are also embracing a hybrid approach that combines on-premises infrastructure with multiple cloud platforms. This trend reflects the need for ITSM solutions that can seamlessly integrate with diverse cloud environments, enabling organizations to manage IT services and operations efficiently across hybrid and multi-cloud architectures while maintaining flexibility, resilience, and compliance.

Cloud ITSM Market Market Driver:

Focus on Digital Transformation and Agile Practices: A key driver fueling the growth of the Cloud ITSM market is the growing focus on digital transformation initiatives and agile practices within organizations. As businesses undergo digital transformations to remain competitive and responsive to market changes, they require modern ITSM solutions that can support agile methodologies, automate workflows, and enable collaboration across distributed teams. This driver underscores the importance of Cloud ITSM in empowering organizations to streamline IT service delivery, enhance customer experiences, and accelerate innovation while adapting to evolving business needs and market dynamics.

Cloud ITSM Market Market Opportunity:

AI-Powered ITSM Automation: An emerging opportunity in the Cloud ITSM market is the integration of artificial intelligence (AI) and machine learning (ML) technologies to automate IT service management processes. With the increasing complexity of IT environments and the growing volume of service requests, organizations are seeking AI-powered ITSM solutions that can intelligently automate routine tasks, analyze data to predict and prevent service disruptions, and enhance decision-making capabilities. This presents an opportunity for Cloud ITSM vendors to develop AI-driven automation capabilities that optimize service delivery, reduce operational costs, and improve the overall efficiency and effectiveness of ITSM operations for organizations across various industries.

Cloud ITSM Market Report Segmentation

By Offering
Solutions
-Service Portfolio Management
-Configuration & Change Management
-Service Desk Software
-Operations & Performance Management
-Dashboard
Reporting & Analytics
Services
-Professional services
-Managed services
By Deployment
Public Cloud
Private Cloud
Hybrid Cloud
By Organization Size
SMEs
Large Enterprises
By Industry
BFSI
Telecommunications
IT & ITeS
Government & Public Sector
Retail & Consumer Goods
Manufacturing
Energy & Utilities
Media & Entertainment
Healthcare & Life Sciences
Education
Others
Countries Analyzed
North America (US, Canada, Mexico)
Europe (Germany, UK, France, Spain, Italy, Russia, Rest of Europe)
Asia Pacific (China, India, Japan, South Korea, Australia, South East Asia, Rest of Asia)
South America (Brazil, Argentina, Rest of South America)
Middle East and Africa (Saudi Arabia, UAE, Rest of Middle East, South Africa, Egypt, Rest of Africa)

Cloud ITSM Market Companies Profiled in the Study

4ME
Aisera
Alemba
Atlassian
BMC Software
Broadcom
EasyVista
Efecte
Freshworks
GOTO
HaloITSM
Hornbill
IBM
IFS
InvGate
ITarian
Ivanti
ManageEngine
Microsoft
NinjaOne
OpenText
ServiceNow
SolarWinds
SymphonyAI Summit
SysAid Technologies
TeamDynamix
TOPdesk
Zendesk
*- List Not Exhaustive

TABLE OF CONTENTS

1 Introduction to 2024 Cloud ITSM Market
1.1 Market Overview
1.2 Quick Facts
1.3 Scope/Objective of the Study
1.4 Market Definition
1.5 Countries and Regions Covered
1.6 Units, Currency, and Conversions
1.7 Industry Value Chain

2 Research Methodology
2.1 Market Size Estimation
2.2 Sources and Research Methodology
2.3 Data Triangulation
2.4 Assumptions and Limitations

3 Executive Summary
3.1 Global Cloud ITSM Market Size Outlook, $ Million, 2021 to 2030
3.2 Cloud ITSM Market Outlook by Type, $ Million, 2021 to 2030
3.3 Cloud ITSM Market Outlook by Product, $ Million, 2021 to 2030
3.4 Cloud ITSM Market Outlook by Application, $ Million, 2021 to 2030
3.5 Cloud ITSM Market Outlook by Key Countries, $ Million, 2021 to 2030

4 Market Dynamics
4.1 Key Driving Forces of Cloud ITSM Industry
4.2 Key Market Trends in Cloud ITSM Industry
4.3 Potential Opportunities in Cloud ITSM Industry
4.4 Key Challenges in Cloud ITSM Industry

5 Market Factor Analysis
5.1 Value Chain Analysis
5.2 Competitive Landscape
5.2.1 Global Cloud ITSM Market Share by Company (%), 2023
5.2.2 Product Offerings by Company
5.3 Porter’s Five Forces Analysis
5.4 Pricing Analysis and Outlook

6 Growth Outlook Across Scenarios
6.1 Growth Analysis-Case Scenario Definitions
6.2 Low Growth Scenario Forecasts
6.3 Reference Growth Scenario Forecasts
6.4 High Growth Scenario Forecasts

7 Global Cloud ITSM Market Outlook by Segments
7.1 Cloud ITSM Market Outlook by Segments, $ Million, 2021- 2030
By Offering
Solutions
-Service Portfolio Management
-Configuration & Change Management
-Service Desk Software
-Operations & Performance Management
-Dashboard
Reporting & Analytics
Services
-Professional services
-Managed services
By Deployment
Public Cloud
Private Cloud
Hybrid Cloud
By Organization Size
SMEs
Large Enterprises
By Industry
BFSI
Telecommunications
IT & ITeS
Government & Public Sector
Retail & Consumer Goods
Manufacturing
Energy & Utilities
Media & Entertainment
Healthcare & Life Sciences
Education
Others

8 North America Cloud ITSM Market Analysis and Outlook To 2030
8.1 Introduction to North America Cloud ITSM Markets in 2024
8.2 North America Cloud ITSM Market Size Outlook by Country, 2021-2030
8.2.1 United States
8.2.2 Canada
8.2.3 Mexico
8.3 North America Cloud ITSM Market size Outlook by Segments, 2021-2030
By Offering
Solutions
-Service Portfolio Management
-Configuration & Change Management
-Service Desk Software
-Operations & Performance Management
-Dashboard
Reporting & Analytics
Services
-Professional services
-Managed services
By Deployment
Public Cloud
Private Cloud
Hybrid Cloud
By Organization Size
SMEs
Large Enterprises
By Industry
BFSI
Telecommunications
IT & ITeS
Government & Public Sector
Retail & Consumer Goods
Manufacturing
Energy & Utilities
Media & Entertainment
Healthcare & Life Sciences
Education
Others

9 Europe Cloud ITSM Market Analysis and Outlook To 2030
9.1 Introduction to Europe Cloud ITSM Markets in 2024
9.2 Europe Cloud ITSM Market Size Outlook by Country, 2021-2030
9.2.1 Germany
9.2.2 France
9.2.3 Spain
9.2.4 United Kingdom
9.2.4 Italy
9.2.5 Russia
9.2.6 Norway
9.2.7 Rest of Europe
9.3 Europe Cloud ITSM Market Size Outlook by Segments, 2021-2030
By Offering
Solutions
-Service Portfolio Management
-Configuration & Change Management
-Service Desk Software
-Operations & Performance Management
-Dashboard
Reporting & Analytics
Services
-Professional services
-Managed services
By Deployment
Public Cloud
Private Cloud
Hybrid Cloud
By Organization Size
SMEs
Large Enterprises
By Industry
BFSI
Telecommunications
IT & ITeS
Government & Public Sector
Retail & Consumer Goods
Manufacturing
Energy & Utilities
Media & Entertainment
Healthcare & Life Sciences
Education
Others

10 Asia Pacific Cloud ITSM Market Analysis and Outlook To 2030
10.1 Introduction to Asia Pacific Cloud ITSM Markets in 2024
10.2 Asia Pacific Cloud ITSM Market Size Outlook by Country, 2021-2030
10.2.1 China
10.2.2 India
10.2.3 Japan
10.2.4 South Korea
10.2.5 Indonesia
10.2.6 Malaysia
10.2.7 Australia
10.2.8 Rest of Asia Pacific
10.3 Asia Pacific Cloud ITSM Market size Outlook by Segments, 2021-2030
By Offering
Solutions
-Service Portfolio Management
-Configuration & Change Management
-Service Desk Software
-Operations & Performance Management
-Dashboard
Reporting & Analytics
Services
-Professional services
-Managed services
By Deployment
Public Cloud
Private Cloud
Hybrid Cloud
By Organization Size
SMEs
Large Enterprises
By Industry
BFSI
Telecommunications
IT & ITeS
Government & Public Sector
Retail & Consumer Goods
Manufacturing
Energy & Utilities
Media & Entertainment
Healthcare & Life Sciences
Education
Others

11 South America Cloud ITSM Market Analysis and Outlook To 2030
11.1 Introduction to South America Cloud ITSM Markets in 2024
11.2 South America Cloud ITSM Market Size Outlook by Country, 2021-2030
11.2.1 Brazil
11.2.2 Argentina
11.2.3 Rest of South America
11.3 South America Cloud ITSM Market size Outlook by Segments, 2021-2030
By Offering
Solutions
-Service Portfolio Management
-Configuration & Change Management
-Service Desk Software
-Operations & Performance Management
-Dashboard
Reporting & Analytics
Services
-Professional services
-Managed services
By Deployment
Public Cloud
Private Cloud
Hybrid Cloud
By Organization Size
SMEs
Large Enterprises
By Industry
BFSI
Telecommunications
IT & ITeS
Government & Public Sector
Retail & Consumer Goods
Manufacturing
Energy & Utilities
Media & Entertainment
Healthcare & Life Sciences
Education
Others

12 Middle East and Africa Cloud ITSM Market Analysis and Outlook To 2030
12.1 Introduction to Middle East and Africa Cloud ITSM Markets in 2024
12.2 Middle East and Africa Cloud ITSM Market Size Outlook by Country, 2021-2030
12.2.1 Saudi Arabia
12.2.2 UAE
12.2.3 Oman
12.2.4 Rest of Middle East
12.2.5 Egypt
12.2.6 Nigeria
12.2.7 South Africa
12.2.8 Rest of Africa
12.3 Middle East and Africa Cloud ITSM Market size Outlook by Segments, 2021-2030
By Offering
Solutions
-Service Portfolio Management
-Configuration & Change Management
-Service Desk Software
-Operations & Performance Management
-Dashboard
Reporting & Analytics
Services
-Professional services
-Managed services
By Deployment
Public Cloud
Private Cloud
Hybrid Cloud
By Organization Size
SMEs
Large Enterprises
By Industry
BFSI
Telecommunications
IT & ITeS
Government & Public Sector
Retail & Consumer Goods
Manufacturing
Energy & Utilities
Media & Entertainment
Healthcare & Life Sciences
Education
Others

13 Company Profiles
13.1 Company Snapshot
13.2 SWOT Profiles
13.3 Products and Services
13.4 Recent Developments
13.5 Financial Profile
4ME
Aisera
Alemba
Atlassian
BMC Software
Broadcom
EasyVista
Efecte
Freshworks
GOTO
HaloITSM
Hornbill
IBM
IFS
InvGate
ITarian
Ivanti
ManageEngine
Microsoft
NinjaOne
OpenText
ServiceNow
SolarWinds
SymphonyAI Summit
SysAid Technologies
TeamDynamix
TOPdesk
Zendesk

14 Appendix
14.1 Customization Offerings
14.2 Subscription Services
14.3 Related Reports
14.4 Publisher Expertise

By Offering
Solutions
-Service Portfolio Management
-Configuration & Change Management
-Service Desk Software
-Operations & Performance Management
-Dashboard
Reporting & Analytics
Services
-Professional services
-Managed services
By Deployment
Public Cloud
Private Cloud
Hybrid Cloud
By Organization Size
SMEs
Large Enterprises
By Industry
BFSI
Telecommunications
IT & ITeS
Government & Public Sector
Retail & Consumer Goods
Manufacturing
Energy & Utilities
Media & Entertainment
Healthcare & Life Sciences
Education
Others

Countries Analyzed
North America (US, Canada, Mexico)
Europe (Germany, UK, France, Spain, Italy, Russia, Rest of Europe)
Asia Pacific (China, India, Japan, South Korea, Australia, South East Asia, Rest of Asia)
South America (Brazil, Argentina, Rest of South America)
Middle East and Africa (Saudi Arabia, UAE, Rest of Middle East, South Africa, Egypt, Rest of Africa)